Pulsating Banana Vibrator

Eros Elites Customer Service Policy

Introduction

At Eros Elites, we are committed to ensuring our valued customers receive an unparalleled shopping experience. We understand the sensitivity and privacy required when purchasing adult products, and our policies are tailored to ensure discretion, respect, and satisfaction.

Privacy & Discretion

1. Packaging: All products are shipped in plain packaging, ensuring no indication of the contents inside.
2. Billing: Your credit card statement will show a charge from "E.E. Commerce" for your discretion.
3. Personal Data: We adhere strictly to US data protection regulations. Your personal data will never be sold or distributed.

Shipping & Delivery

1. Domestic Shipping: We offer free standard shipping on orders over $75 within the US. Expedited options are available.
2. Discreet Delivery: Our local delivery partners are instructed to maintain discretion.
3. Tracking: Once dispatched, you will receive an email with your tracking information.

Returns & Exchanges

Given the nature of our products, we can only accept returns for items that are defective or damaged.

1. Damaged Products: If you receive a damaged product, please contact us within 7 days of delivery.
2. Defective Items: Items that are found to be defective can be returned within 30 days for a full refund or exchange.
3. Return Process: Contact our customer service with your order number and issue. Once approved, we will provide return instructions.

Payment Methods

We accept all major credit cards, PayPal, and other recognized secure online payment methods.

Customer Support

Our dedicated team is available:

• Monday to Friday: 9 am - 7 pm EST
• Saturday: 10 am - 5 pm EST
• Email: eroselites@gmail.com

Feedback & Concerns

We always strive for improvement. If you have any feedback or concerns about our products, website, or services, please do not hesitate to share with our team.

Product Safety & Compliance

All our products adhere to US safety and compliance standards. Materials and ingredients, where applicable, are clearly listed on product pages.

Dispute Resolution

In the rare event of any disputes, we will work towards a fair and timely resolution. We adhere to all local and national consumer protection laws and will cooperate fully with relevant entities.

Conclusion
Your trust is our utmost priority. At Eros Elites, we assure you of an elite experience – because your pleasure is our passion.

Introduction

At Eros Elites, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that sometimes, products may not meet your expectations. Our return policy is designed with our valued customers in mind, whilst ensuring the highest standards of safety and hygiene.

General Return Guidelines

1. Nature of Products: Due to the intimate nature of our products, we accept returns only for items that are defective or damaged upon arrival.
2. Notification Period: Please contact us within 7 days of receiving your order if there's any issue.
3. Return Window: Eligible items can be returned within 30 days of the delivery date.

Damaged or Defective Items

1. Reporting: Contact our customer service team with your order number, a brief description of the problem, and photographic evidence.
2. Resolution: Once confirmed, we will offer a full refund, exchange, or store credit, depending on your preference.

Returning Your Item

1. Initiation: Start by getting in touch with our customer service team via email or phone. They will provide you with a Return Merchandise Authorization (RMA) number.
2. Packaging: Ensure the item is packaged securely to prevent any damage during transit. Include all original packaging, manuals, and any accessories that came with the product.
3. Shipping: Use a trackable shipping method and keep the receipt. Eros Elites is not responsible for lost returns.

Refunds

1. Processing Time: Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed.
2. Refund Method: Refunds will be issued to the original payment method.

Exclusions

1. Sale Items: Only regular priced items may be refunded. Sale items are non-refundable.
2. Gifts: If the item was marked as a gift when purchased and shipped directly to you, you will receive store credit for the value of the return.

Final Words

Eros Elites prioritizes your safety and satisfaction. We understand that the return process for adult products can be sensitive, and our team is trained to handle such situations with utmost discretion and professionalism.

For further queries or to initiate a return, please contact our dedicated customer service team.

Note: This return policy has been created with hygiene, safety, and consumer protection in mind. It's crucial to adhere to such guidelines, especially when dealing with intimate products.